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FAQ

17
Nov
2019
When possible, all photos on our website have been color matched with the actual product. Many long hours were spent trying to accurately portray our fabric colors, wood stains, and other finishes. But as a result of photographic or computer inaccuracies, some color matches cannot be properly visualized. Regard any color printout as merely a color estimate rather than a true color match. Please note, viewing a color sample on two different monitors can show variance. Please contact us at 1-209-607-1103 if you would like to receive a fabric swatch and/or wood or other product sample. When available, we would be happy to send you an actual color sample before you make your final purchase decision. You recognize that wood stains will vary depending on the wood color, grain, and texture. Because some variation in color is unavoidable, you waive the claim to any dissatisfaction due to color, stains, and textures upon placing an order with us.
Most of the photos are exact images of the products and matched by item number. However, in some circumstances we are unable to photograph the exact item. Photos are meant to serve as representative images and may or may not be identical matches to the item numbers you are referencing. When we cannot photograph the exact item, we reserve the right to place a representative image with very similar product details in place of an actual photograph. If you are concerned about a feature of a photograph and how it matches to a product/item you are considering for purchase, please give us a call, and we can clarify all the product features and specifications.
California sales tax is automatically added to your order when you check out if the order is being shipped to a California address. If you are picking up the order at our warehouse, we will also need to charge you California sales tax on your order. In states where we have no physical presence, we are not required to collect and remit sales tax for site purchases. However, many states require that their residents file a sales and use tax return for purchases made online, including from this site. We encourage you to consult your state and local tax laws to determine compliance and appropriate reporting with tax laws and regulations in your area. If you are a tax-exempt organization, we will be happy to process your payment sales tax free, but you will be required to prove your 501(c)3 status and share your federal identification number with us, as well as any form(s) we ask you to submit before we can process your purchase. For purchases where sales tax is applicable, we use reasonable commercial efforts to calculate and remit the correct amount of sales tax required on each product purchased. However, we do not guarantee the amount presented to you is the correct amount of tax owed. Depending on changing tax rates and sales tax regulations, we reserve the right to charge sales tax on any order it is required.
We want you to feel comfortable placing your order. You can use our secure online ordering system to submit a purchase order, or simply call us during regular business hours at 877-938-6895 You are also welcome to fax or mail your order to us: 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it." target="_blank" rel="nofollow" shape="rect">support@cjtablesandchairs.com 
Fax: 209-808-5972
During the checkout process, you may choose any of our current payment options. The payment methods we accept are: 
  • Check By Mail 
  • Money Order 
  • Money Wire 
  • American Express 
  • Discover 
  • MasterCard 
  • Visa 
Returned checks are subject to a $30 service fee or other amount allowed by law and may be collected by electronic re-presentment or through normal banking channels. We reserve the right to verify funds and to refuse any form of payment
Your credit card will be charged when your order is placed. Submitting a purchase order using our online system does not automatically result in your credit card being charged. Once you submit a purchase order online, we will add an accurate shipping cost and email you the total order cost for confirmation. Once confirmed, we place your order and charge the credit card.
We will confirm your order by e-mail. Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately. We kindly ask you to help mitigate any additional costs incurred by either party due to any mistakes.
CJ Tables and Chairs currently ships to destinations within the 48 continental United States. Shipping outside this area is not currently available.
Most of our products are too large for UPS or Fedex Ground so we rely on LTL (less than truckload) freight carriers to ship the orders we process. Residential delivery can usually be arranged, but for an added delivery fee. These residential delivery fees vary by carrier, and we will include the residential fee in your shipping quote. Most of our customers use tailgate delivery, but if you are shipping products to a home, you may want to consider adding a liftgate or inside delivery fee to your shipping order to make it easier on you the day of the delivery. We can go over all of your delivery options and added charges with you personally, as it will differ by order, location, and carrier.
For an additional fee, you may choose to order inside delivery or other shipping services when you place your order with us. Most of our customers choose to use tailgate delivery, which is the least expensive shipping option. Tailgate delivery does not include liftgate, help getting items off the truck, or any inside placement. Please make sure that you have adequate help to move the furniture. However, if you would like to consider adding shipping options to your order, we can provide a quote for you for additional services. Please just let us know what type of shipping services you would like, so we can verify in advance what your delivery expectations are before the day of your delivery. Please note that if you ask a truck driver to use additional services not included in your shipping quote from us upon delivery, you will be charged those additional fees directly from the freight company.
This means that the driver will bring your shipment to a loading dock or to the back of the truck. Tailgate delivery is performed to avoid any possible damage that may occur while unloading and moving your shipment from the truck to your delivery location. This is highly beneficial for you, as you can take the effort and time to appropriately maneuver your items into your location without any risk of a rushed delivery being performed by the freight lines. Please keep in mind that if you have a large order, you many need a couple of people to help unload it. (Sometimes, the term curbside delivery is used in place of tailgate; they are both the same delivery service, and neither curbside or tailgate delivery includes a liftgate, help getting items off the truck, or any inside placement.)
Yes, we include a pallet charge for LTL shipments. This fee is usually $10, but for round skids, it could be as high as $25. This fee will be automatically added in to your shipping quote.
Most of our item pages in our online store include an estimated lead time - how many days before an item ships. We try hard to give you accurate estimated lead times. However, this lead time is only an estimate, and depending on the volume of shipments in a particular day or week, your items may not ship within that time frame. In addition, our inventory levels fluctuate and items may be unavailable at time of your order. Please call us to verify all availability and lead times. To provide you with the greatest selection on the Internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24-48 hours. Other items require a longer time, and custom or made-to-order items will also require a longer lead time. In addition to the lead time stated on each item page (the time it takes for the item to be packaged and prepared to leave the warehouse), the transit time (time it takes before leaving our warehouse and arriving at your establishment) generally takes between 3-10 business days. If you have a rush order, please make sure you let us know at the time of order.
As soon as your order is shipped, we will e-mail you all of the tracking details. You will then be able to contact the freight company directly via phone or Internet to track the shipping status of your order. We recommend you call them on the day of the scheduled delivery to get an estimated time frame for delivery.
In the event you are missing an item from your shipment, please note this on the bill of lading (aka delivery receipt) before the driver leaves and contact us as soon as possible. If it is a non LTL delivery, such as UPS or FedEx, please contact customer service within 72 hours of receiving the shipment.
When your product is delivered, please make every effort to inspect the product before taking full receipt from the shipping company. If the box shows significant signs of shipping damage or you know that the product is damaged, please note “PRODUCT DAMAGED” clearly on the bill of lading BEFORE the driver leaves, and call our customer service at 1-877-938-6895 This simply insures that if there is any damage, it will be easy to take care of the problem. We will gladly arrange to replace or repair the damaged merchandise, and we will file a claim with the shipping company for you. However, if the visible shipping damage is not noted on the bill of lading, we cannot be held responsible. If you determine that the product is damaged after you have unpacked it and the delivery company has left (in the case of hidden damage or items left by UPS or FedEx), you must report any damage within 3 days of receipt. This will allow us to file a claim with the shipping company, if applicable, and to replace or repair your merchandise. Failure to follow this requirement could result in you having to incur replacement cost for damaged items. We will ask you to e-mail us a couple of digital pictures showing the damage, and we will work with you to resolve all issues. We will either replace the damaged item or send you a replacement part. Please keep packaging materials to be used in the claims process with the shipping company. Please refer to our full Shipping Policy for more details.

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