You must notify us if you are shipping to a church, school, personal residence, prison, military base, country club, storage unit, construction site or any other sites with limited access. Please note you are responsible for any additional limited access, residential, liftgate, appointments, notification request, inside delivery or redelivery charges that are incurred. When using tailgate delivery, you are responsible for having people on site to unload, inspect products, and sign the receipt upon delivery. You must note any damaged and/or missing items on the bill of lading.
While some of our competitors offer "free" shipping by adding in the cost of shipping in the product price, we only want you to pay shipping on the freight that is shipped to you based on quantity, weight, and distance. We use real-time freight quotes based on your order specifications. Many factors determine the actual freight cost. This way, you won't be paying extra on the product, and usually when compared side-by-side, charging for separate shipping still undercuts our competitors' prices. We make it a policy to check various LTL (less than truckload) carriers' quotes before we choose the best shipping method for you/your products. All LTL freight deliveries are tailgate and to the back of the truck only, unless you order special services for additional fees. Please contact us for a fuller description of tailgate delivery and to discuss options such as residential, inside delivery, and/or liftgate service before ordering. We reserve the right to bill you for shipping charges on refused shipments, incorrect delivery address, or any accessorial charges upon delivery.
Our customer service consultants will be able to walk you through what type of delivery service will be best for you, based on the products, quantity, and staffing you have. When no dock on premises, truck will park in nearest designated loading zone. If you do not have a loading dock, fork lift, or other capability for getting your merchandise off the truck, we suggest you request liftgate service for an additional charge when placing your order.
Services requiring additional fees
- Residential delivery
- Liftgate service
- Inside delivery
- Incorrect address
- Refused shipments
- Special appointment/scheduled delivery
- Notification request
Speak to an CJ Tables and chairs customer service representative about these services and your shipping needs prior to placing your order.
Unless otherwise specified or pre-arranged, our carriers deliver during business hours, Monday thru Friday, 9 a.m. to 5 p.m. (No weekend deliveries.) Truck drivers are not required to call you to notify you of expected time of delivery (unless you order a special notification service). We recommend you call the shipping terminal on the estimated day of delivery to confirm your scheduled delivery date and ask about an estimated time of delivery. Most likely, the terminal will be able to give you a window of time to expect the delivery.
Once the LTL freight carrier takes possession of your products from our warehouse, signing and acknowledging the product is in good order, we are no longer responsible for the condition of the product(s) at time of delivery. LTL freight carrier deliveries require a signature.
It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the bill of lading before the driver leaves.
Items to note on the bill of lading include
- Forklift punctures
- Broken shrink wrap
- Torn or crumpled containers
- Obviously scratched or dented product(s)
- Missing items
We ask our customers to accept all shipments, regardless of the damage, but note and sign the bill of lading the visible freight damage and/or missing items. By signing the delivery receipt (bill of lading), the customer is confirming the delivery and that all of the product(s) arrived in good shape, unless otherwise noted. Claims for missing or damaged items will not be accepted by the freight carrier if not specified on the bill of lading! You must make a note and sign the bill of lading before the driver leaves. If you do not have time to inspect the order at time of delivery, please note the following on the bill of lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you the time to look over your product(s), yet allows the carrier to know that possible damage may have occurred before you took possession of it. If the customer signs the bill of lading without recording or otherwise noting that there are possible damaged or missing items, there is no recourse. Please keep all shipping materials and original product packaging until the inspection is completed. We also recommend taking photos of any product(s) that may have been damaged in delivery.
If there is shipping damage, the customer must file a damage claim immediately with the shipment carrier. Under no circumstance will freight companies review freight claims after 14 days of delivery. You must keep packaging materials and damaged item(s) to be used in the claims process with the shipping company.
In the event you are missing an item from your shipment or if you received the wrong item, please contact us at 877-938-6895. We will be glad to correct any shipping errors that were caused by our own negligence.
Warehouse Pick-Up Information
If you are planning to pick up your product(s) from our Santa Fe Springs warehouse, please note pick-ups are by appointment only. Most pick-ups are scheduled Monday - Friday between 9:00am and 4:00pm You must call in advance and schedule a date and time for your pick-up. In addition, you will be charged California sales tax, along with a pallet fee. Our pallets are usually $10, but for round skids, this added fee could be $25/skid. Please call us at 877-938-6895 for more information or to schedule your pick-up.
Cancellation of Orders
Please be sure to call us if you need to cancel your order. This will help to expedite the cancellation before items are shipped. If any items have been shipped, it will be the responsibility of the purchaser for any freight charges incurred.
Our Return Policy
Customer service and your satisfaction is always a top priority at CJ Tables and Chairs In the unlikely event that you are not satisfied with the products you purchased from CJ Tables and Chairs e-commerce Web sites, you can return the item(s) within 7 days from time of delivery for a full refund less return shipping charges and a 35% restock fee. However, all returns must be authorized by CJ Tables and Chairs No returns will be accepted or refunds issued without authorization by CJ Tables and Chairs, All returned items must be in new, unused condition and packaged in the original manufacturer’s box and packaging. Merchandise cannot be returned for a full refund without the original manufacturer's packaging. All of the products, parts, accessories, etc. must be enclosed. We will process your refund once we verify that the items have been received and are in new condition.
Please Note: Orders that are custom built will be charged when the order is received by us and are non-refundable.
It is assumed that you have read and understood our policies before you place your order.
Can I refuse my shipment?
Please do not refuse your shipment under any circumstances. If you refuse the shipment without our knowledge, you will be re-charged the delivery fee back to you or the warehouse. If your product has shipped and you change your mind, please call us at 877-938-6895 immediately and before you refuse any delivery. If you refuse a delivery without our authorization, you will be responsible for all return fees.
How do I return my product?
In the unlikely event you return an item to us, please follow these instructions:
- Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal.
- Carefully repackage the product in the manufacturer’s original packaging, making sure to include all parts and paperwork. For items that arrived on pallets or for items that were shrinkwrapped, the same care is required for returns. Contact us for assistance if you do not have access to these shipping items.
- If the item can be returned via UPS, FedEx, or other insured shipping provider, please use one of those services to return the product on your own. It is recommended that you insure the package as CJ Tables and Chairs or any of our brands are not responsible for loss or damage to merchandise that is being returned. Please insure the package for the purchase price. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label.
- If your items require return via LTL (less than truckload) freight carrier, please call us at 877-938-6895 to help make arrangements for a pick-up of the merchandise. You will be responsible for all return shipping costs, including all packaging materials and transit.
- Once the items are received and fully inspected for condition, all parts and pieces, and proper packaging, and upon our satisfaction with the returned items, we will then issue the refund less return shipping and 35% restock fee. If the items do not meet our approval upon return arrival, you will be responsible for any incurred costs. If you have any questions about returning a product, please contact us.
What if my product is damaged or incorrect?
If a product arrives damaged or we made an error, we will do our best to remedy the issue at hand after a case-by-case analysis. Do not refuse the shipment, and call us immediately at 877-938-6895 to discuss further action.
Our Warranty Information
The majority of the products we carry are backed by original manufacturer's standard warranties. Any products being claimed as originally damaged or defective are subject to the manufacturer's repair and/or replacement policy. As the warranty lifetime, coverage, and details differ by item and by manufacturer, please reference the item description of the item you purchased or the brand The lifetime of the warranty begins from the date of purchase. Warranties are only valid for the original purchaser and cannot be transferred. The warranty becomes null and void if the purchaser re-upholsters, paints, stains, or otherwise alters the original purchase condition of the item(s).
Please remember that certain use of the product will affect its warranty. Indoor items that carry a warranty are only warranted under indoor use, and outdoor items are only warranted under outdoor use, as indoor products tend to be used more often. Also, many items have parts that wear out more easily, such as the swivels in our bar stools, and those wear items may not be covered under warranty. Please be careful when assembling your products, because we cannot guarantee an item if it was assembled wrong or damaged during assembly. When you purchase an item, please ask what maintenance you will need to perform to that item in order to guarantee the warranty offered on your new product(s), because we ask that you properly clean and maintain any items you purchase from us based on the manufacturer's recommendation. In addition, while we allow orders for residential use, please check with us to find out if residential use changes the commercial warranty as posted on this site, which is designed for commercial purchases.
This warranty information does not apply to products that arrive damaged; please view our shipping and return policies for more details.
For further clarification or to report a warranty claim, please call us toll-free at 877-938-6895 Once we review your claim, we will, at our discretion, replace or repair the item at no cost to the customer, or otherwise settle the warranty claim on a case-by-case analysis.
CJ Tables and Chairs liability is limited to the purchase price of the products sold, and we will not be liable for injury, loss, or damage arising from the purchaser's care or neglect.
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